Refund Policy

Working document · Updated 2026-10-07 · Operated by the OneAster Team (聚元智算)

1. Prepaid credits

The service runs on prepaid credits. Credits buy API usage; there are no subscriptions to cancel. Welcome credits, where offered, are granted at registration and are subject to abuse limits.

1. 预充值额度

本服务采用预充值额度，额度用于购买 API 用量；没有需要取消的订阅。注册赠送的欢迎额度受防滥用限制。

2. Failed and unknown tasks

When a task fails, its reservation is released and any charged amount is refunded automatically — a failed request never costs you money. A task that ends in the "unknown" state holds its reservation for at most 24 hours while reconciliation completes; if the outcome is not confirmed within that window, the reservation is released and you are not charged. Late supplier evidence is pursued through reconciliation and can never automatically debit your balance.

2. 失败与存疑任务

任务失败时，冻结金额即刻释放，已扣金额自动退款——失败请求不会让你花钱。以"存疑（unknown）"结束的任务，冻结最多保留 24 小时供核对；到期未能确认结果即释放冻结，不会向你收费。事后补到的供应商凭证只用于对账，绝不会自动扣减你的余额。

3. Unused credits

Unused credits remain on your organization's balance until spent. They are not refundable for cash by default; exceptional cases (for example, duplicate top-ups) are handled at the operator's discretion through a support ticket.

3. 未使用额度

未使用额度保留在组织余额中直至消耗。默认不可退现；特殊情况（如重复充值）由运营方通过工单酌情处理。

4. Disputes

If you believe a settled task was billed incorrectly, open a support ticket within 30 days of the ledger entry and include the task or order ID. We reconcile against supplier statements and correct confirmed errors on the ledger.

4. 争议处理

如认为某笔已结算任务计费有误，请在账单记录生成后 30 天内提交工单并附任务或订单 ID。我们将与供应商账单核对，确认有误即在账本上更正。

5. Contact

Console support tickets are fastest; email [email protected] for billing matters you cannot attach to a ticket.

5. 联系方式

控制台工单响应最快；无法随工单提交的账单事宜请致信 [email protected]。